Privacy Policy

1. Introduction

TAQON ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI-powered platforms and related products.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details provided during account registration or service inquiries.
• Business Data: For our enterprise platforms, we process business information on behalf of clients in compliance with applicable data protection regulations.
• Usage Data: Information about how you interact with our services, including IP addresses, browser type, pages visited, and timestamps.
• Communication Data: Records of correspondence when you contact us for support or inquiries.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services
• To send transactional communications (confirmations, notifications)
• To respond to your inquiries and provide customer support
• To improve and personalize user experience
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or unauthorized access

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (e.g., cloud hosting, email delivery)
• Business Partners: When using our platforms, data may be shared with authorized personnel within your organization
• Legal Requirements: When required by law or to protect our legal rights

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• Secure cloud infrastructure (AWS Middle East - UAE region)

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Data retention follows applicable UAE regulations and client agreements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (subject to legal requirements)
• Objection to or restriction of processing
• Data portability

To exercise these rights, please contact us at privacy@taqon.ai.

8. Cookies and Tracking

Our websites may use cookies and similar technologies to enhance user experience and analyze usage patterns. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our services may integrate with third-party platforms. These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your data is primarily stored and processed in the UAE (Middle East region). If data is transferred internationally, we ensure appropriate safeguards are in place.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Last Updated: February 2025